Saturn Therapies – Privacy Policy

Privacy Policy

Last updated: August 2026

Saturn Therapies Ltd (“Saturn Therapies”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

Saturn Therapies Ltd also provides business coaching, programmes and related services under the trading name Saturn Transformations.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, who may process it on our behalf, how long we retain it and your rights under UK data protection law.

For the purposes of UK data protection law, Saturn Therapies Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

Your name

Email address

Telephone number

Contact and communication preferences

Booking and appointment information

Details of services, sessions, programmes, training, events or retreats you enquire about, apply for or purchase

Information you provide through our websites, forms, applications, questionnaires or booking systems

Communications between you and Saturn Therapies, including emails, messages and enquiries

Payment and transaction information

Information you voluntarily provide during consultations, coaching, hypnotherapy, regression or other sessions

Call or session recordings and transcripts where recording takes place

Notes, reports and other materials created in connection with services provided to you

Technical information collected through our websites, including IP address, device information, cookies and website usage information where applicable

We collect personal information directly from you when you contact us, submit information, make a booking or purchase, participate in a session or otherwise interact with us.

2. Special Category Data

Due to the nature of some Saturn Therapies services, you may choose to share sensitive personal information during a consultation, therapy, hypnotherapy, regression, coaching or other session.

This may include information relating to:

Physical or mental health and wellbeing

Racial or ethnic origin

Religious or philosophical beliefs

Sexual orientation or sex life

Other information classified as special category personal data under UK data protection law

We do not require you to disclose sensitive information unless it is relevant to the service being provided.

Where we process special category information, we identify both an appropriate lawful basis under Article 6 of the UK GDPR and an appropriate condition for processing under Article 9.

Where appropriate, we may rely upon your explicit consent to process special category information that you voluntarily provide for the purposes of providing the service you have requested.

Where processing is based upon consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

We aim to collect and retain only the personal information reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries

Process applications

Arrange and manage bookings

Deliver consultations and sessions

Deliver coaching, hypnotherapy and regression services

Deliver programmes, practitioner training, retreats, events and other services

Manage appointments and send confirmations and reminders

Process and administer payments

Provide access to purchased services or resources

Communicate with you regarding services you have requested or purchased

Provide follow-up information, resources and materials

Prepare Personalised Clarity Reports or other reports and recommendations

Maintain appropriate client and business records

Provide customer support

Operate our customer relationship management systems

Operate and improve our websites

Understand the effectiveness of our services, websites and marketing

Protect our systems and prevent fraud or misuse

Meet accounting, tax, regulatory and other legal obligations

Send marketing communications where permitted by law

4. Our Lawful Bases for Processing

UK data protection law requires us to have an appropriate lawful basis for processing personal information.

The basis we rely upon depends upon why the information is being processed.

Contract

We process personal information where necessary to take steps at your request before entering into a contract or to perform a contract with you.

This can include:

Responding to an enquiry about a service

Processing an application

Managing a booking

Delivering a purchased service

Providing access to a programme or training

Communicating with you about your service

Processing and administering payments

Providing associated customer service

Legal Obligation

We process information where necessary to comply with our legal obligations.

This may include accounting, taxation, financial record-keeping and responding to lawful requests from regulatory or public authorities.

Legitimate Interests

We may process personal information where necessary for our legitimate business interests and where those interests are not overridden by your rights and interests.

Our legitimate interests can include:

Operating and administering Saturn Therapies

Providing customer service

Managing enquiries and customer relationships

Maintaining appropriate records

Protecting our business, websites and systems

Preventing fraud or misuse

Understanding and improving our services

Reviewing the quality and effectiveness of our services and internal processes

Where we rely upon legitimate interests, we consider whether the processing is necessary and proportionate and its potential impact upon you.

Consent

We rely upon consent where required.

This may include:

Certain electronic marketing communications

Non-essential website cookies and tracking technologies

Certain processing involving special category personal information

Recording or processing conversations where consent is the appropriate basis

Where processing is based upon consent, you can withdraw your consent at any time.

5. Marketing Communications

Where you have opted in, or where we are otherwise permitted by applicable law, we may contact you about Saturn Therapies or Saturn

Transformations services, programmes, events, training, resources and offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained within an email or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary communications relating to a booking, purchase, programme or other service you have requested.

6. Call and Session Recordings

Certain consultations, Clarity Calls, coaching sessions, training sessions or other appointments may be recorded.

Where a conversation or session is being recorded, we will inform you that recording is taking place.

Recordings may be used to:

Review information discussed during your conversation

Support the delivery of the service

Prepare Personalised Clarity Reports, recommendations or follow-up materials

Maintain appropriate records

Assist with administration

Review and improve the quality of our services and processes

Depending upon the nature of the conversation, recordings may contain personal and special category information.

Where consent is the appropriate lawful basis for recording or associated processing, we will obtain that consent as required.

7. Transcription and AI-Assisted Processing

Recorded conversations may be converted into written transcripts.

We may use artificial intelligence (“AI”) and other technology-assisted tools to help us review, organise or analyse recordings, transcripts and information provided during consultations or sessions.

AI-assisted processing may be used to:

Transcribe conversations

Summarise conversations

Identify relevant themes and information

Organise information discussed during consultations

Assist in preparing Personalised Clarity Reports

Assist in preparing recommendations or follow-up materials

Assist with administrative activities

Review and improve our services and internal processes

Where a transcript contains special category personal information, that information is treated in accordance with the additional protections described within this Privacy Policy.

AI and technology tools are used to assist us.

We do not rely upon AI to make solely automated decisions about you that produce legal or similarly significant effects.

Where an external AI or technology provider processes personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.

8. Revenue Intelligence Group and HighLevel

Saturn Therapies Ltd uses Revenue Intelligence Group, a Scottish partnership between Kelly Stevely and Mia Vernel, to provide and manage elements of our customer relationship management and digital business infrastructure.

Revenue Intelligence Group processes relevant personal information on behalf of Saturn Therapies Ltd under a Data Processing Agreement.

Revenue Intelligence Group uses HighLevel technology as part of the infrastructure used to provide these services.

This technology may be used for:

Customer relationship management

Contact and client records

Websites and landing pages

Online forms

Applications

Appointment scheduling

Booking calendars

Email communications

SMS and other communications

Marketing automation

Customer pipelines

Customer and business administration

Where Revenue Intelligence Group processes Saturn Therapies personal information on our instructions, Revenue Intelligence Group acts as our data processor.

HighLevel and other authorised providers used to deliver the technology may act as sub-processors.

9. Other Third-Party Service Providers

We use trusted technology and professional service providers to operate Saturn Therapies and deliver our services.

These may include:

Zoom

We use Zoom for online consultations, meetings, coaching, training and other online services.

Where recording or transcription features are used, relevant information may also be processed through the technology used to provide those functions.

Google

We use Google services for business administration, email, documents and storage.

These may include services such as Google Workspace, Gmail, Google Drive and Google Docs.

Stripe

We may use Stripe to securely process payments.

Stripe processes payment information in accordance with its own privacy and security practices. Saturn Therapies does not receive or store your complete payment card details.

PayPal

We may use PayPal to process certain payments.

PayPal processes payment and account information according to its own privacy and security practices.

AI and Technology Providers

Where appropriate, we may use AI, transcription, automation and other technology providers to assist with the activities described in this Privacy Policy.

Only information reasonably required for the relevant purpose should be processed using these services.

Professional Advisers and Service Providers

Where necessary, information may also be processed or disclosed to professional advisers or service providers such as accountants, legal advisers, IT providers, website providers or other professional services required to operate our business or comply with our legal obligations.

We do not sell your personal information.

We do not provide your personal information to unrelated third parties for their own direct marketing purposes.

10. International Data Transfers

Some of the technology providers used by Saturn Therapies and Revenue Intelligence Group operate internationally.

This includes HighLevel, which is headquartered in the United States.

As a result, personal information may sometimes be processed or stored outside the United Kingdom, including in the United States and other countries in which our technology providers or their authorised sub-processors operate.

Where personal information protected by UK data protection law is transferred internationally, we take reasonable steps to ensure that an appropriate lawful transfer mechanism and safeguards are in place.

Depending upon the provider and destination, these may include:

UK adequacy regulations

The UK International Data Transfer Agreement

The UK Addendum to approved Standard Contractual Clauses

Other transfer mechanisms permitted under UK data protection law

Where appropriate, we rely upon the contractual and transfer safeguards implemented by our processors and sub-processors.

You may contact us if you would like further information about the safeguards relevant to international transfers of your information.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual and regulatory requirements.

Different types of information may therefore have different retention periods.

Enquiries and Prospective Clients

Information relating to enquiries or prospective clients is retained for as long as reasonably necessary to respond to the enquiry, manage appropriate follow-up and maintain relevant business records.

Client and Service Records

Information relating to clients, sessions, programmes, training and other services may be retained following completion of the service where reasonably necessary for appropriate record-keeping, managing the client relationship, responding to queries and protecting our legitimate legal and business interests.

Financial Records

Transaction, invoice and other financial records are retained for the periods required by applicable tax, accounting and legal requirements.

Recordings

Call and session recordings are retained only for as long as reasonably necessary for the purpose for which they were created.

Transcripts, Reports and Notes

Transcripts, Personalised Clarity Reports, notes and other materials derived from a consultation or recording may be retained separately from the original recording where they form part of an appropriate client or business record.

Marketing Information

Marketing information is retained while you remain subscribed or until you unsubscribe, withdraw consent or object to receiving direct marketing, as applicable.

We may retain limited information necessary to record an unsubscribe or marketing objection so that we can respect that preference in future.

When determining appropriate retention periods, we consider:

Why the information was collected

Whether it remains necessary

The nature and sensitivity of the information

Legal and regulatory requirements

Potential legal claims

The risks associated with retaining the information

When personal information is no longer required, it will be securely deleted, anonymised or otherwise appropriately disposed of.

12. Data Security

We take appropriate technical and organisational measures designed to protect personal information against:

Unauthorised access

Unauthorised disclosure

Accidental loss

Alteration

Destruction

Misuse

Measures may include:

Password-protected systems

Account authentication

Access controls

Secure technology providers

Restricting access to people who reasonably require the information

Appropriate backup and security processes

Maintaining appropriate confidentiality arrangements

Reviewing the systems and providers used to process personal information

The level of protection applied takes account of the nature and sensitivity of the information being processed.

No internet-based service can be guaranteed to be completely secure. However, we take reasonable and proportionate measures to protect information entrusted to us.

Personal Data Breaches

If we become aware of a personal data breach, we will investigate and assess the potential impact.

Where required by applicable data protection law, we will report the breach to the Information Commissioner's Office and notify affected individuals.

We will also take reasonable steps to contain the breach and reduce the risk of further harm.

13. Cookies and Website Tracking

Our websites use cookies and similar technologies.

Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.

We may use the following types of cookies and technologies:

Essential Cookies

These are required for our websites and services to operate properly and can include functionality relating to website security, forms, bookings and essential website operation.

Analytics Cookies

Where enabled, analytics technologies help us understand how visitors use our websites, including information about page visits and website interactions.

Marketing and Advertising Technologies

Where enabled, marketing and advertising technologies may help us:

Measure advertising effectiveness

Understand conversions

Understand how visitors reach or interact with our websites

Create or measure advertising audiences

Deliver and measure relevant advertising

This may include technology provided by platforms such as Meta where those services are being used.

Where consent is legally required, non-essential cookies and similar tracking technologies will not be used until appropriate consent has been obtained.

You can use the cookie controls available on our websites to accept, reject or manage non-essential cookies where these controls are provided.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

14. Your Data Protection Rights

Depending upon the circumstances and the lawful basis under which we process your information, UK data protection law may provide you with the right to:

Access personal information we hold about you

Rectify inaccurate or incomplete information

Request erasure of personal information in certain circumstances

Request restriction of processing in certain circumstances

Object to certain processing

Object to direct marketing at any time

Request data portability where the right applies

Withdraw consent where processing is based upon consent

Exercise applicable rights relating to automated decision-making

These rights are not absolute and their availability depends upon the circumstances and lawful basis for processing.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise your rights, contact: